Privacy Policy

PRYM Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth services. By using our services, you consent to the data practices described in this policy.

We collect the following categories of personal information:

• ●Name, email address, phone number, and mailing address
• ●Date of birth, gender, and other demographic information
• ●Payment and billing information
• ●Account credentials (username and password)

As a HIPAA-covered entity, we collect and process Protected Health Information (PHI) including:

• ●Medical history, symptoms, and health conditions
• ●Prescription and treatment information
• ●Lab test results and diagnostic information
• ●Provider consultation notes and communications

We automatically collect certain information when you visit our website:

• ●IP address, browser type, and device information
• ●Pages visited, links clicked, and features used
• ●Date and time of your visit
• ●Referring website or source

PRYM Wellness is a HIPAA-covered entity. We maintain administrative, technical, and physical safeguards to protect your Protected Health Information (PHI). Our Notice of Privacy Practices provides detailed information about how we may use and disclose your PHI.

We may share your information in the following circumstances:

• ●With Your Consent — when you authorize us to share information
• ●Service Providers — payment processing, shipping, customer support, analytics partners who are bound by confidentiality agreements
• ●Healthcare Providers — laboratories, pharmacies, and specialists involved in your care
• ●Legal Requirements — when required by law, subpoena, or court order
• ●Business Transfers — in connection with a merger, acquisition, or sale of assets

We implement comprehensive security measures to protect your information:

• ●Encryption in transit (TLS/SSL) and at rest
• ●Regular security audits and vulnerability assessments
• ●Role-based access controls and authentication
• ●Employee training on data privacy and security
• ●Incident response and breach notification procedures

We retain your information for the following periods:

• ●Medical Records: 7 years minimum (as required by law)
• ●Prescription Records: 2–7 years (varies by state)
• ●Billing/Payment Records: 7 years
• ●Account Information: Duration of active account plus a reasonable period
• ●Marketing Data: Until you opt out

You have the following rights regarding your information:

• ●Access and Correction — request access to or correction of your personal information
• ●Marketing Opt-Out — unsubscribe from marketing communications at any time
• ●HIPAA Rights — request copies of your medical records, request corrections, request restrictions on use, request confidential communications, request accounting of disclosures, file complaints
• ●California CCPA Rights — California residents have additional rights including the right to know, delete, and opt out of sale of personal information

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for site functionality. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings. We do not sell your personal information to third parties.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: